Payment and Shipping Policy
Payment will be made using our secure system:
Through using our payment portal operated byTransFirst ePayment Services, using the latest security technology, you benefit from extremely high levels of security.
Your payment details are automatically encrypted when you enter them and no person (other than the card processing bank and the card issuer) receives your card details. No credit card details are therefore held on our server.
Mode of Shipment
We facilitate shipping using UPS. Crowe's Candle Company will ensure utmost care and proper standard packaging.
Terms and Conditions for shipment
- Time frame to reach the shipment to customer depends on the destination. It might take from three days to a week to receive your order, depending on when the order was received.
- Shipping cost depends on the type of shipment selected. Rates are established by UPS.
- Since most of our products are handmade, there can be slight variations in volume and weight.
- All merchandise is shipped from Fredericktown, MO.
Items ordered together may not arrive in the same box. We regret that we currently do not offer shipments to international locations.
We offer several shipping services depending on your desired delivery time:
UPS Ground: 3 - 7 business days
3rd Day: 3 - 4 business days
2nd Day: 2 - 3 business days
Standard Overnight: 1 - 2 business days
Orders shipped within the contiguous 48 states are shipped via UPS Ground unless another option is selected. Regular delivery to Alaska, Hawaii is via Priority Mail. These shipments are not trackable or insurable and may take 5 to 12 business days.
Shipments to APO/FPO addresses and US territorial possessions must ship via Priority Mail. These shipments are not trackable or insurable and delivery time may take up to 30 business days. Unfortunately, we cannot accept any responsibility for lost shipments.
Delivery times are estimates; some items may take longer for delivery.
The shipping and handling charge depends on the destination, service level, and weight and size of your shipment and are calculated at the time of checkout.
Additional Shipping Information
UPS provides shipping for Crowe's Candle Company. Rates vary due to surcharges for gas etc., if additional information is needed please check with their website at www.ups.com